Privacy Policy
1. Introduction
TouranChina Travel Agency ("we", "us", "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide to us on https://touranchina.com/ and through our services. By using our site or services you agree to the practices described in this policy.
2. Information We Collect
a. Information you give us:
Contact details: name, email address, phone number;
Booking details: travel dates, number of travelers, preferences, special requests;
Payment/billing information when you make a purchase (payments are processed by third-party processors);
Messages you send via contact forms, email or chat.
b. Information we collect automatically:
Technical data: IP address, browser type, device type, pages visited, time and date of access;
Cookies and similar technologies to improve site functionality and analytics.
3. How We Use Your Information
We use the data we collect to:
Provide and manage your bookings and travel arrangements;
Respond to enquiries and provide customer support;
Send travel confirmations, important trip updates and (where agreed) marketing communications;
Improve our website, products and services, and perform analytics;
Comply with legal obligations and protect our rights.
4. Sharing and Disclosure
We may share your information with:
Service providers (hotels, ground operators, guides, carriers) strictly to fulfill your booking;
Payment processors and other vendors who help operate our services;
Legal or regulatory authorities when required by law.
We do not sell personal data to third parties for marketing purposes.
5. Cookies & Tracking
We use cookies and similar tracking technologies to enable basic site functionality, remember preferences, and analyze site usage. You can control or block cookies through your browser settings, though blocking cookies may affect site features.
6. Data Security
We employ reasonable administrative, technical and physical safeguards to protect your personal information. However, no system is completely secure — if a breach occurs, we will act in accordance with applicable law to notify affected users and authorities where required.
7. Your Rights
Depending on your jurisdiction you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. To exercise these rights, please contact us (see contact section below). We will respond in line with applicable law.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., suppliers or affiliate partners). We are not responsible for their privacy practices. Please review the privacy policies of those sites before providing personal information.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from children under 13. If you believe we hold information of a child, please contact us and we will remove it where appropriate.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The "Effective date" at the top will reflect the last update. Continued use of the site after changes means you accept the revised policy.
11. Contact Us
If you have questions, requests, or complaints about this policy or our data practices, contact:
TouranChina Travel Agency
Website: https://touranchina.com/
Email: support@touranchina.com
Please include your name, email address and as much detail as possible when you contact us about data access or removal requests.